Basic UI customization in the new Self Service Portal (HTML5)
With the new HTML5 Self Service portal, one of the key aspects is the level of customization which it supports. One of the basic things that everyone wants is to change the look and feel of the portal...
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Introducing Date Dimensions in System Center Service Manager 2016 Data...
Service Manager customers store their long term data in Service Manager Data Warehouse and create cubes over them for generating reports and analysing the data. Trend analysis and operating on data...
View ArticleGroup calculation improvement in System Center Service Manager 2016 Technical...
Service Manager uses groups to manage CI and Queues for WI to scope the user view criteria.Groups/Queues can either contain objects of the same class or it can collection of objects for different...
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Improved entity processing in Service Manager 2016
In System Center Service Manager 2016 Technical Preview 5 (SM) we looked at the entity (work-items/config items) processing pipeline and made some performance improvements. Entity related operations...
View ArticleUpdate 3 is available for the System Center 2012 R2 Service Manager...
We are pleased to announce third cumulative update for new HTML5 Self Service Portal and it can be downloaded from here. As this is cumulative update, you can either install this update directly on...
View ArticleKB: Data Warehouse jobs fail and event ID 33502 is logged in Microsoft System...
We recently published a new Knowledge Base article that discusses an issue where Data Warehouse jobs fail in SCSM 2012. When this problem occurs the following event is logged in the Operations Manager...
View ArticleKB: Event ID 33601 when you process an SLA workflow in Service Manager
When you are processing a Service Level Agreement (SLA) workflow in System Center 2012 R2 Service Manager (SCSM 2012 R2), the following error may be logged in the Operations Manager log: Log Name:...
View ArticleKB: Data to gather when opening a case for Microsoft Azure Automation
A new Knowledge Base article has been published that describes some of the basic information you should gather before opening a case for Azure Automation with Microsoft product support. This...
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SCSM 2016 – Upgrade steps for custom development
With the SCSM 2016 release, the product has moved to support .Net 4.5.1. The tool set to support this move to .Net 4.5.1, required to break few dependencies and has led to the movement of classes...
View ArticleService Manager #LyncUp calls
We are currently heads down working towards the System Center 2016 launch. As such, on June 24th, we sent out a cancellation notice for the Service Manager #LyncUp calls, with the plan to resume it...
View ArticleRemoving a Service Manager WorkItem using native PowerShell cmdlets and...
Hi everyone, this is Austin Mack from the Microsoft Service Manager support team. Recently I was asked how to remove a Service Manager WorkItem (Incident, Service Request, Change Request, Release...
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Monitoring Service Manager with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager, along with the Service Manager management packs, provides an excellent monitoring platform for Service Manager. Many important pieces that are vital to...
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Service Manager now available in System Center 2016
Hi everyone! We are delighted to announce the availability of System Center 2016 Service Manager. This new release of Service Manager contains a wide array of additions & improvements- its faster,...
View ArticleExtending the support of platforms for SCSM 2016
Hi everyone! Thanks for sharing your feedback and experiences with the Service Manager 2016 deployment. We heard you, and to make your deployment and upgrade experience better, we are now extending the...
View ArticleTroubleshooting Service Manager work item (Incident, Change Request, Service...
Any time we see newly created work items stuck with a “New” status, it generally means that the Service Manager workflows are not processing or are processing slowly. Monitoring the “Minutes behind” of...
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KB: Configuration Manager 2007 client operations fail after you install a May...
We have released a new KB article Configuration Manager 2007 client operations fail after you install a May 2017 security update for Windows Server 2008 R2 which contains a solution to the following...
View ArticleSystem Center 2016 now supports TLS1.2 security protocols
Compliance organizations (like PCI) are mandating that customers use TLS 1.2 for all encrypted communications and disable all other protocols in their environments. SSL and early TLS are not considered...
View ArticleSystem Center Service Manager (SCSM) Authoring Management Pack tips and best...
When using the SCSM Authoring Management Pack, follow these tips and best practices for best results. These are not always presented in order, so please read through this post before setting up your...
View ArticleIn case you missed it! The latest System Center release, version 1801, is here.
In February we announced that System Center, version 1801 was now available. It’s the first release in our new Semi-Annual Channel and delivers new features and enhancements based on customer...
View ArticleUpdate Rollup 5 for System Center 2016 Service Manager is released
Update Rollup 5 for System Center 2016 Service Manager is now available. See the article Update Rollup 5 for System Center 2016 Service Manager for a description of issues that are fixed and the...
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